Because every organization has a unique culture and set of priorities, our philosophy is to customize our solutions to client's unique needs. The purpose and focus of this approach is on practicality, not idealism. Our goal is to provide our clients with value-added services providing lasting and substantial improvements. To discuss our management consulting services click here.

Helping leaders and leadership teams improve their effectiveness. A needs assessment identifies specific opportunities for improving leadership effectiveness and examines key success factors such as interpersonal communications, change management, teamwork, decision-making styles, organizational learning, and the enterprise mission, vision, and values.

Improving enterprise performance requires change, specifically in the ways people do work. Resistance to change is a powerful force, and not easily overcome. We assist in providing the skills and knowledge to navigate the change process successfully.

All enterprises have more opportunities for innovation, improvement, and problem solving than the time or money to pursue. The purpose of Hoshin/Strategic Quality Planning is to effectively allocate resources to innovation, improvement, and problem solving. By combining vital information vectors in systematic and intuitive ways, enterprise priorities are established and resources are allocated.

Working with leadership we provide a framework and the facilitation necessary to help clients develop and deploy a system of business metrics based on the "Balanced Scorecard" concept. In addition, we can manage deployment of that Scorecard throughout the enterprise with Dashboards and Key Process Indicators (KPIs).

Process improvement projects assume that a stable and well-defined process is in place. Often this is NOT the case. Working with process owners, we help institutionalize standardized processes, best practices, and on-going monitoring and control systems.

Depending on client needs we can assist with Operational Excellence and Lean Six Sigma deployment utilizing a traditional event-based model of improvement, or, we can work more broadly to provide the resources to facilitate your enterprise's journey toward a long-term change in organizational culture. Our services deliver bottom line results by assisting you to solve problems, improve processes, and innovate new processes, services, and products.

Our Rapid Improvement Event (REI) is intended for executives, managers, and others who are interested in achieving immediate improvement in performance through the practical implementation of change. The focus is on what is really happening from the customer's point of view. The RIE engages the participants in reviewing the current work flow process to sustaining the changes implemented during the week.

We provide turnkey analytical solutions based on your subject matter expertise, or we can help you conduct the analysis yourself. To discuss our statistical consulting services click here.

From manufacturing, finance, international shipping, website design, and many other sectors we can assist you in understanding the factors and variables most important to your critical outcomes.

Protectively designing experiments is the gold standard for understanding how causes act and interact to create outcomes. We facilitate clients design and analysis of experiments.

Improvements are maintained with Process Management systems. Statistical Process Control (SPC) plays an integral part in an effective Process Management system by enabling an economically balanced approach to reacting to measurement variation. We provide to services to create and implement statistical process control systems.

All statistical analysis requires data. Data is produced from a measurement process or system. Understanding the contribution of the measurement system to the observed data is critical to effective statistical analysis. We help clients plan and conduct studies of discrete and continuous measurement systems.

Obtaining stakeholder (customers, suppliers, associates, et cetera) input and measuring perceptions is an important input to strategy planning and project selection. We assist clients planning, conducting, and analyzing stakeholder surveys.

We also help our clients with specific studies.