This training is intended for executives and others who are (or will be) leading a formal performance initiative like Lean Six Sigma. This training and education focuses on those in leadership positions who may not have intimate involvement in innovation, process improvement, or problem solving teams but nonetheless exert significant influence in the direction and focus of the enterprise.

• Understand the Lean Six Sigma philosophy and promote improvement projects
• Align and leverage improvement initiatives to further the enterprise mission, strategies and results
• The use of fact and data-based decision making
• The role of change management in the performance improvement initiative
• Creating process and measurement infrastructures to sustain long term improvement
• Aligning reward and recognition systems
• Understand and use the Lean Six Sigma tollgate review process

• 24 Hours
• 3 Days

• Classroom/workshop

Improving enterprise performance requires change, specifically in the ways people do work. Resistance to change is a powerful force, and not easily overcome. This training is intended for leaders, managers, and Project Champions responsible for leading change in any performance improvement initiative.

• Understanding the process of change and how to lead change efforts
• Understanding change at the individual level
• Creating a shared need
• Shaping a vision for the future
• Mobilizing commitment
• Sustaining change
• Monitoring progress
• Institutionalizing with systems and structures

• 24 Hours
• 3 Days

• Classroom/workshop

All enterprises have more opportunities to innovate, improve, and solve problems than the time or more money to implement. Prioritizing what is most important to the enterprise and allocating resources to improvement strategies is a primary focus of the Hoshin Planning & Project Selection process.

• Understanding and reviewing plan inputs and state of the business
• Defining the business situation
• Defining the business situation (Hoshin) objectives
• Deploying objectives using ends/means analysis
• Develop performance improvement strategies and initiatives
• Define goals and targets for strategies
• Use "catch ball" to cascade objectives
• Communicate, monitor, and review plans

• 32 to 64 Hours
• Various structures depending on duration

• Classroom/workshop

Working with enterprise leadership we provide a framework to develop and deploy a system of enterprise metrics based on the "Balanced Scorecard" concept. Enterprise deployment involves connecting scorecards to dashboards, and dashboards to KPIs with the necessary infrastructure to collect, store, present, and analyze the scorecards, dashboards, and KPIs.

• Defining the components of the system of measures
• The "House of Measures"
• Defying and deploying the enterprise Scorecard, Functional Dashboards, and process KPIs
• The system of measures relationship to performance improvement and process management
• Displaying, reviewing, and acting on the system of measures

• 8 to 24 Hours
• 1 to 3 Days

• Classroom/workshop

Process improvement projects are often based on the assumption that the process is defined and stable. Often this is NOT the case. Process Management institutionalize standardized processes, best practices, and on-going monitoring and control systems. In addition, the Process Management system is integrated with the broader performance improvement system to facilitate continual improvement.

• Understanding the role and components of a Process Management system
• Defining Level 0 and Level 1 core and enabling processes
• Process definition and ownership
• Standard work and operating procedures
• The role of 5S in Process Management
• Monitoring and control systems
• Reaction plans

• 8 to 24 Hours
• 1 to 3 Days

• Classroom/workshop

In this training participants master the knowledge and skills required to fill the role of a Project Champion for a Lean Six Sigma Belt project. Among the key success factors for any Lean Six Sigma Project is the role of the Project Champion. Effective Champion participation makes an important difference to all Lean Six Sigma projects. Participants learn the basics of the Lean Six Sigma methods and tools, how to select projects, and what their individual roles and responsibilities are in the successful completion of a Lean Six Sigma project.

• Understand the Lean Six Sigma philosophy and be a leader of Lean Six Sigma within the enterprise
• How to use the DMAIC methodology to solve a problem or improve a process
• Understand and use analytical and statistical tools to understand a problem or process, and discover root cause
• Support the Lean Six Sigma implementation in the enterprise
• Apply the Lean Six Sigma methods and tools in day-to-day activities
• Learn and apply the Lean Six Sigma project selection process
• Understand and use the Lean Six Sigma tollgate review process

• 24 Hours
• 3 Days

• Classroom/workshop

In this training participants master the knowledge and skills required to construct a current state Value Stream Map (VSM) and use the VSM to identify opportunities to eliminate waste and create flow in the value stream. In addition, participants will learn to create a future state VSM reflecting the plan changes to eliminate waste and create flow.

• Determine value from the customer's perspective
• Define a value stream for an enterprise and create a current state Value Steam Map
• Identify each of the seven types of waste in the enterprise value stream
• Plan to implement opportunities to create flow in the value stream
• Understand and apply other Lean tools (5S, SMED, Batch Size Reduction, Pull, Cells, et cetera)

• 24 Hours
• 3 Days

• Classroom/workshop

In this training participants master the knowledge and skills required to complete a Lean Six Sigma Black Belt project. In addition, participants will learn skills and knowledge applicable to day-to-day work activities. An optional certification is available. It is recommended that participants come to the training with a Black Belt project on which to apply the methods and tools.

• Understand the Lean Six Sigma philosophy and be an ambassador for Lean Six Sigma within the enterprise
• Apply leadership and Project Management methods and tools to complete a Green Belt project on time
• Use the DMAIC methodology to solve a problem or improve a process
• Apply advanced analytical and statistical tools to understand a problem or process, and discover root cause
• Support the Lean Six Sigma implementation in the enterprise
• Apply the Lean Six Sigma methods and tools in day-to-day activities

• 160 Hours
• Five 4-Day weeks separated by 4 - 6 weeks

• Classroom
• Blended (classroom + eLearning)

In this training participants master the knowledge and skills required to complete a Lean Six Sigma Green Belt project, individually, or as a team member. In addition, participants will learn skills and knowledge applicable to day-to-day work activities. An optional certification is available. It is recommended that participants come to the training with a Green Belt project on which to apply the methods and tools.

• Understand the Lean Six Sigma philosophy and be an ambassador for Lean Six Sigma within the enterprise
• Apply leadership and Project Management methods and tools to complete a Green Belt project on time
• Use the DMAIC methodology to solve a problem or improve a process
• Apply basic analytical and statistical tools to understand a problem or process, and discover root cause
• Support the Lean Six Sigma implementation in the enterprise
• Apply the Lean Six Sigma methods and tools in day-to-day activities

• 72 Hours
• 4.5 X 4.5 (two 4.5-Day weeks separated by 4 - 6 weeks)
• 3 X 3 (three 3-Day weeks separated by 3 - 5 weeks)

• Classroom
• Blended (classroom + eLearning)

In this training participants master the knowledge and skills required to be an effective Lean Six Sigma project team member. In addition, participants will learn skills and knowledge applicable to day-to-day work activities. An optional certification is available.

• Understand the Lean Six Sigma philosophy and be an ambassador for Lean Six Sigma within the enterprise
• Use the DMAIC methodology as a Lean Six Sigma project team member solve a problem or improve a process
• Apply basic Lean Six Sigma analytical tools
• Understand graphs and conclusions from statistical analysis
• Support the Lean Six Sigma implementation in the enterprise

• 24 Hours
• 3 Days
• Self-paced

• Classroom
• eLearning
• Blended (classroom + eLearning)

In this training participants recognize and understand the purpose of Lean Six Sigma methods and tools, and the larger role that Lean Six Sigma plays in the enterprise.

• Understand the Lean Six Sigma philosophy and be an ambassador for Lean Six Sigma within the enterprise
• Recognize and understand the DMAIC methodology and tools
• Support the Lean Six Sigma implementation in the enterprise

• 4 Hours

• eLearning

Performance improvement is not possible without information about and from the customer, collectively customer intelligence. The purpose of a voice of the customer strategy is to understand and define how to effectively and efficiently obtain customer intelligence, and use that intelligence to drive enterprise strategies for innovation, improvement, and problem solving efforts.

• Explain and exploit the linkage between customer intelligence and enterprise strategy
• Defining customer intelligence (about vs. from)
• Understand different strategies and tactics for obtaining customer intelligence
• Appreciate the tools for understanding and analyzing customer data
• Use customer intelligence to drive planning and project selection

• 24 to 32 Hours
• 2 to 3 Days

• Classroom/workshop

Want to deliver your own Six Sigma or other training? We license a variety of off-the-shelf and customized training courses and can train your associates to delivery those courses effectively and efficiently.

• Understanding and leveraging the adult learning process
• Defining and using Instructional design taxonomies
• Understanding learning styles
• Training preparation and visual aids
• Learning to listen and use questions (asking and answering)
• Understanding platform skills
• Practice teaching content

• 40 Hours (or less depending on subject matter)
• 5 Days (or less depending on subject matter)

• Classroom/workshop/practice teaching

Understanding factors that determine process outcomes is critical to improvement, problem solving, and process control. The gold standard for establishing cause and effect is experimentation. Understanding the basic principles of planned experimentation is important to effective change and improvement.

• Learn Design of Experiments by planning, conducting, and analyzing a series of experiments
• Understanding the concepts and principles
• Defining the advantages and disadvantages to screening, fractional, and full factorial designs
• Applying the steps and principles for designing a full factorial experiment
• Analyze the results from planned experiments
• Understand the principles for fractional factorial designs

• 32 Hours
• 4 Days

• Classroom/workshop

A fundamental concept of all process improvement methods is the importance of achieving process stability prior to any significant process changes aimed at improvement. Further, tremendous waste can be eliminated by effectively using control charts to respond to special and common causes of variation. Process management systems and the measure and control phases of the Lean Six Sigma DMAIC method all use control charts.

• Learning the history and background of control charts
• Understand basic control concepts and purpose
• Review basic statistics and types of data
• Continuous data control charts
• Attribute data control charts
• Control charts for special circumstances
• Process Capability

• 24 Hours
• 3 Days

• Classroom/workshop

Our Rapid Improvement Event (REI) training is intended to train facilitators who are interested in achieving immediate improvement in performance through the practical implementation of change. The RIE training engages the participants in planning for the RIE, reviewing the current work flow process, conducting the RIE, and following up on action items and reviewing results.

• Train facilitators who can lead RIE events producing significant improvements
• Understand and deploy the proces for planning, conducting, following up on RIEs
• Increase Lean capability through RIE facilitators and lean leadership skills
• How to facilitate the design of a future state process that eliminates waste

• 24 Hours
• 3 Days

• Classroom/workshop